Create ServiceNow Incidents with AI on Mac

The servicenow_create_incident tool lets your AI assistant open a new incident in ServiceNow directly from a chat on your Mac. Instead of switching to the ServiceNow portal, filling out the form, and picking a category, you just describe the problem in plain English and the AI files it for you. For example, you can type: "Create a ServiceNow incident: the VPN gateway in the London office is down, high priority, assign to the Network team." LMCP turns that into a properly structured incident with a short description, urgency, priority, and assignment group.

LMCP is a free, native macOS MCP server that gives AI assistants access to your real apps and services locally. It exposes 150+ tools, including this one, so your assistant can act on your behalf without you ever leaving the conversation. Download LMCP to get started.

Which AI agents work?

LMCP works with both desktop and web AI clients:

• Desktop clients — Claude Desktop, Cursor, VS Code (GitHub Copilot), Windsurf and Zed auto-configure through local stdio. LMCP wires itself in and the tool is available after a restart.
• Web AIs — ChatGPT, Claude.ai (web), Grok and Perplexity connect through the LMCP Cloud Relay connector, so they can reach your Mac securely without any local config edits.

Whichever agent you prefer, the same servicenow_create_incident tool shows up and behaves identically.

Automation

Creating an incident is rarely a standalone act, and that is where LMCP shines. Because the AI has 150+ tools at once, it can chain steps in a single request. Ask it to "read the latest alert email from monitoring, create a ServiceNow incident with those details, then message the on-call engineer in Slack." The assistant reads your Mail, drafts the incident with servicenow_create_incident, and notifies the team — all without you copying a single field between apps. You can also have it scan recent Messages or Calendar events and raise incidents for anything that slipped through.

Context

The AI works with your real Mac data, not a sandbox. It can pull the exact error text from an email thread, the timestamp from a calendar entry, or a customer name from Contacts, and use that context to write a precise, well-formed incident. No more vague tickets — the assistant knows what you are looking at and files the incident with the right description, affected user, and category the first time.

Productivity

Filing an incident by hand means opening the portal, authenticating, navigating to the form, and typing out fields one by one — easily two or three minutes per ticket, more when you are juggling several. With servicenow_create_incident it is a single sentence. For teams that log dozens of incidents a day, that adds up to hours saved each week, and the incidents are more consistent because the AI follows the same structure every time.

Privacy & GDPR

Everything runs locally on your Mac. LMCP is a native macOS server — your emails, contacts, messages and ServiceNow credentials never get copied to an LMCP cloud, and nothing is stored on our servers. The connection to ServiceNow goes straight from your machine. This local-first design makes LMCP GDPR-compliant by architecture: there is no third-party data processor in the middle, because the work happens on the device you already trust.