servicenow_add_comment

ServiceNow · macOS · Windows

Effect: write (strongest supported action). Status: gated.

Gated means the tool requires an installed app, a connected account, permission, or runtime availability. Check those requirements on the listed platform before using it.

macOS

Purpose

Add a comment or work note to a ServiceNow incident. Comments are visible to the caller; work notes are internal only. Called without confirm it returns a preview and sends nothing; pass confirm=true to add it.

Required inputs

sys_id — Incident sys_id from servicenow_get_incident
text — Comment or work note text

Permissions and confirmation

Explicit confirmation parameter: inspect the schema and tool description before any real call. The documentation example keeps confirm false. Obtain user authorization before performing the action.

Use only the apps, accounts and resources authorized by the user on this platform. Consult this tool's platform-specific description for its connection and permission requirements; this catalog does not assert additional OAuth scopes or OS entitlements.

Full input schema — macOS

{
  "properties": {
    "confirm": {
      "description": "Must be true to send; without it nothing is sent and the call returns a preview of every field.",
      "type": "boolean"
    },
    "sys_id": {
      "description": "Incident sys_id from servicenow_get_incident",
      "type": "string"
    },
    "text": {
      "description": "Comment or work note text",
      "type": "string"
    },
    "type": {
      "description": "'comment' (visible to caller, default) or 'work_note' (internal only)",
      "type": "string"
    }
  },
  "required": [
    "sys_id",
    "text"
  ],
  "type": "object"
}

Documentation example

Do not execute this example. These concrete inputs refer to a fictional demonstration dataset. Resolve real handles and obtain user authorization before any real call.

{
  "confirm": false,
  "sys_id": "0123456789abcdef0123456789abcdef",
  "text": "Can we review the launch checklist on Tuesday?"
}

Windows