servicenow_update_incident

ServiceNow · macOS · Windows

Effect: write (strongest supported action). Status: gated.

Gated means the tool requires an installed app, a connected account, permission, or runtime availability. Check those requirements on the listed platform before using it.

macOS

Purpose

Update fields on an existing ServiceNow incident — state, priority, assignment. Use sys_id from servicenow_get_incident.

Required inputs

sys_id — Incident sys_id from servicenow_get_incident

Permissions and confirmation

No explicit confirmation parameter is exposed in this snapshot. This does not grant permission to act: obtain user authorization before any real action.

Use only the apps, accounts and resources authorized by the user on this platform. Consult this tool's platform-specific description for its connection and permission requirements; this catalog does not assert additional OAuth scopes or OS entitlements.

Full input schema — macOS

{
  "properties": {
    "assigned_to": {
      "description": "Username or email to assign to",
      "type": "string"
    },
    "close_notes": {
      "description": "Resolution notes (required when state=6 or 7)",
      "type": "string"
    },
    "priority": {
      "description": "1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning",
      "type": "string"
    },
    "short_description": {
      "description": "Updated summary",
      "type": "string"
    },
    "state": {
      "description": "1=New, 2=In Progress, 3=On Hold, 6=Resolved, 7=Closed",
      "type": "string"
    },
    "sys_id": {
      "description": "Incident sys_id from servicenow_get_incident",
      "type": "string"
    },
    "urgency": {
      "description": "1=Critical, 2=High, 3=Medium, 4=Low",
      "type": "string"
    }
  },
  "required": [
    "sys_id"
  ],
  "type": "object"
}

Documentation example

Do not execute this example. These concrete inputs refer to a fictional demonstration dataset. Resolve real handles and obtain user authorization before any real call.

{
  "short_description": "Calendar search returns no events.",
  "sys_id": "0123456789abcdef0123456789abcdef"
}

Windows